Keeping customer data safe and secure is a top priority for us. We work hard to protect our customers from security threats. Your feedback on our security is always appreciated.
Send urgent or sensitive reports directly to security@ginzametrics.com. We’ll get back to you as soon as we can, within 24 hours. If we don’t respond, it means we did not receive your message. Please follow up with us if you don’t hear back.
For requests that aren’t urgent or sensitive, please submit a support request by emailing support@ginzametrics.com.
Have you discovered a web security flaw that might impact our products? Please let us know. If you submit a report, we will take the following steps:
We will acknowledge your report and tell you the best way to track the status of your issue.
We will investigate the issue and determine how it impacts our products. In order to protect our customers, we will not disclose issues until our investigation is finished, but we’ll work with you to ensure we fully understand the issue.
Once the issue is resolved, we’ll post a full security update along with thanks and credit for the discovery.
Our products are built on the Ruby on Rails framework. The issue you reported might affect Rails, Ruby, or some other part of our technology stack. We ask for your patience while we also make sure other companies and their customers are protected.